Refund and Return Policy
Thank you for choosing rangeyparts.com, operated by Grantleigh Trading Ltd. Your satisfaction is our priority, and we want to ensure you have a positive shopping experience. Please review our refund and return policy below.
1. Returns for Change of Mind or Compatibility: We do not accept returns for change of mind or avoidable compatibility issues (e.g., “doesn’t fit my aftermarket wheels” or “I bought an L322 part and it doesn’t fit my L405”). We encourage customers to thoroughly review the product detail page, specifications, and compatibility information on our website before purchasing to make returns unnecessary. You will see this policy is reflected in our lower prices. Dealing with change-of-mind returns costs money, which is why Amazon is expensive.
2. Resolution for Faulty, Unfit for Purpose, or Damaged Items: In the rare event that you receive an item that is faulty, misdescribed, unfit for its stated purpose, or damaged during transit, we will resolve this issue promptly. Please >>contact us here<< within seven days of receiving the item. Each case will be assessed individually, using common sense, and we may offer a replacement, return, or refund as deemed appropriate.
3. Jurisdiction: While we ship our stock from the UK for efficiency and speed, Grantleigh Trading Ltd, the operator of rangeyparts.com, is a Hong Kong-based company. As such, our transactions fall outside the jurisdiction of the UK Consumer Rights Act, Distance Selling Regulations and any similar USA, EU, or other foreign legislation.
4. One-to-One Communication: We manage all customer interactions, questions and concerns personally (in native British English) to ensure a seamless and efficient process. No bots, AI, or copy/paste nonsense.
5. Commitment to Customer Satisfaction: Although we do not accept returns for change of mind or avoidable compatibility issues, we are happy to address any other genuine concerns you may have with your purchase.
For enquiries or assistance, please >>contact us here<<.